Telephone: 01242 546700

Promotion - Terms and Conditions

1. The MagnaClean voucher promotion is valid on new filter purchases where warranties have been registered during the promotional period – 1st December 2013 to 31st January 2014. The promoter is ADEY Innovation LLP trading as ADEY Professional Heating Solutions, UK Head Office, Cheltenham GL51 8NR (“ADEY”).

2. The promotion is open to residents of the mainland UK including Northern Ireland, Channel Islands and Isle of Man. This offer is not open to employees of ADEY, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion.

3. Claims must be submitted by the end user customer only. Resellers may not submit claims on behalf of their customers.

4. Subject to these terms and conditions customers can claim their voucher after registering their MagnaClean filter for its free warranty via the ADEY website.

5. ADEY reserve the right to change qualifying products during the promotional period.

6. To take advantage of the promotion complete your product warranty registration via the ADEY website. Registration must also include the correct promotional voucher code.

7. A full and valid claim must be submitted within the qualifying period as detailed in point 1. If claims are submitted after this claim window they will be deemed invalid.

8. The promotion is valid in respect of qualifying products purchased either directly from an authorised reseller or authorised retailer of MagnaClean within the promotion dates. Purchases made from sources other than authorized resellers or retailers are ineligible. The promotion is only valid for end user customers; claims for products purchased which will be resold to a third party are ineligible for this promotion.

9. Once a complete warranty form has been submitted, the details checked, and the serial number verified the participant can expect to receive their voucher within two weeks. It is the claimant's responsibility to contact the agent using the address above after two weeks of their claim being sent if an acknowledgement has not been received.

10. Vouchers will only be sent to the participants name and address listed as the homeowner on the warranty registration. ADEY shall not be responsible for any vouchers purportedly mislaid by the postal service and vouchers shall not be resent in any circumstances.

11. Provided that the terms and conditions of this promotion have been met, voucher payments are typically made within 14 days.

12. All instructions form part of these terms and conditions. The voucher will only be paid upon satisfaction by the participant of these terms and conditions. By completing the warranty claim process participants confirm their acceptance of these terms and conditions. Return of a Magnaclean filter to the seller following submission of the claim for the voucher will disentitle the participant to the voucher.

13. In the event of a product failing or being replaced during the voucher claim period and if the voucher claim has not been paid out, the original claim will be voided and you will need to re-submit your claim accordingly against your replacement order. If then either product is returned after the voucher claim has been accepted and paid, it is at ADEY’s discretion to deduct the voucher amount from any future refunds relating to this order.

14. The voucher cannot be granted to the participant who:

a) has not purchased a MagnaClean filter within the promotional period; and/or

b) has not completed the warranty form in full, including promotional code; and/or

c) failed in any way to comply with these terms and conditions.

15. ADEY reserves the right to disqualify incomplete, altered or illegible claims.

16. ADEY reserves the right to audit all requests to ensure that the terms and conditions of the promotion have been met and to request additional information regarding any and all claims and supporting documents.

17. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future ADEY promotions and may result in the submitter being subject to prosecution.

18. The decisions of ADEY in respect of any and all aspects of the promotion will be final and binding.

19. ADEY reserves the right to amend or cancel the terms of this offer without notice.

20. Participants providing an incomplete warranty form will be notified via email and offered the opportunity to provide the required items within seven days. If the participant still fails to comply with the terms and conditions, the voucher claim will be refused.

21. ADEY may use any personal information submitted by the participant to advise of future promotions and to provide information about products of ADEY or its associated companies that may be of interest. The participant hereby consents to such personal information being used for this purpose and confirms that it agrees with ADEY’s privacy policy available at:

22. By participating in this promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold ADEY harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the promotion. This limitation of liability shall not apply to death or personal injury caused as a result of ADEY’s negligence.

23. These terms and conditions shall be governed by and construed in accordance with English law.